Alibaba 66 Privacy Policy – We Take Care of Your Personal Data

Alibaba 66 collects various categories of personal data from members during the registration process, platform usage, and interactions with our support team. Below is a full list of the data types we collect and the purposes for which they are used:

We do not collect sensitive data such as medical information, religious beliefs, or political views. All financial data related to payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX is processed through payment gateways that hold internationally recognised security certifications.

In certain situations, we may also receive data about you from legitimate third-party sources, such as identity verification agencies or fraud prevention service providers, solely for the purposes of KYC verification and the security of your Alibaba 66 account.

Alibaba 66 uses collected personal data only for lawful purposes that were stated at the time of collection. We will not use your data for any other purpose without informing you in advance. The primary purposes for which your data is used are as follows:

• Account Management: Processing registrations, verifying identity through the KYC process, managing secure logins, and maintaining your Alibaba 66 account.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as managing fund withdrawals to your bank account in MYR.
• Service Delivery: Providing access to all slots games, Live Casino, Sports Betting for the Malaysia Super League and EPL, badminton, E-Sports including Mobile Legends and Valorant, and all Alibaba 66 products.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, or any suspicious behaviour on our platform.
• Service Communications: Sending important account notifications, promotions you are eligible for, and Alibaba 66 service updates.
• Platform Improvement: Analyses usage patterns on an aggregated, anonymised basis to improve the user experience, website performance, and service quality.
• Legal Compliance: Fulfilling legal obligations under PDPA 2010 and other reporting requirements mandated by Malaysian authorities.

All decisions relating to data use are made by trained Alibaba 66 staff with a full understanding of data protection responsibilities. We do not use fully automated decision-making systems that materially affect your rights without human oversight.

Alibaba 66 does not sell, lease, or trade members' personal data to any third party. However, there are limited circumstances in which we may need to share data with certain parties in order to deliver our services to you:

• Game Providers: Companies such as Pragmatic Play, Microgaming, and other slots providers receive only the minimum data necessary to enable you to play their games on the Alibaba 66 platform.
• Payment Processor: The payment gateways we use to process Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions receive the necessary transaction data.
• KYC Verification Provider: Third-party identity verification services that help us verify the identity of new members in compliance with anti-money laundering legal requirements.
• Regulatory Authority: Where required by law, court order, or a lawful regulatory authority in Malaysia, we may be obligated to disclose certain data.
• Technical Infrastructure Provider: Cloud and hosting service providers that store data on secure servers under binding confidentiality agreements.

All third parties that receive Alibaba 66 member data are bound by strict data protection agreements and are permitted to use that data solely for the specific purposes agreed upon. They may not use your data for their own marketing purposes or share it with other parties.

Protecting your personal data from unauthorised access, loss, or misuse is a top technical and organisational priority for Alibaba 66. The comprehensive security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and Alibaba 66 servers.
• Data-at-rest encryption for all stored personal and financial information.
• Role-based access control (RBAC) — only staff who require access to specific data to perform their duties are granted permission.
• 24/7 security monitoring by the Alibaba 66 IT security team to detect any suspicious activity.
• Independent security audits conducted at least twice a year by certified cybersecurity firms.
• Two-factor authentication (2FA) is available for all member accounts and is mandatory for internal staff accounts.
• Documented incident response procedures to address any data breach promptly.

In the event of a data breach that materially affects your personal information, Alibaba 66 will notify you and the relevant authorities within the timeframe prescribed by Malaysian law. Notification will be sent to your registered email address and posted on our website.

Alibaba 66 uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and maintain platform security. There are four types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and form security. These cookies cannot be disabled without affecting website functionality.
• Performance & Analytics Cookies: Collects anonymised, aggregated information on how visitors use the Alibaba 66 website to help us improve the platform.
• Functionality Cookies: Saves your personal preferences such as language, text size, and display settings to ensure a more comfortable experience each time you visit.
• Security Cookies: Helping us detect suspicious login attempts, CSRF attacks, and bot activity that could compromise the security of your account.

You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and performance of the Alibaba 66 platform. For detailed instructions on managing cookies in popular browsers such as Chrome, Firefox, and Safari, please refer to your browser's support documentation.

Alibaba 66 member personal data is stored on secure servers located in certified data centres. Retention periods depend on the data category and applicable legal requirements:

• Active account data is retained for the duration your account remains active, plus 7 years for financial record-keeping and legal compliance purposes.
• Financial transaction records (deposits, withdrawals, bets) are retained for 7 years in accordance with Malaysia's accounting legislation.
• KYC documents (MyKad copy, passport) are retained for 5 years after account closure, in accordance with anti-money laundering requirements.
• Customer support communication logs are retained for 2 years for quality control and dispute resolution purposes.
• Technical data and access logs are retained for 12 months for security and debugging purposes.

Any cross-border transfer of data, where required for service delivery by game providers, is carried out with adequate contractual safeguards to ensure a level of protection equivalent to Malaysia's PDPA. Alibaba 66 does not transfer your personal data to countries without adequate data protection laws unless additional protective measures are in place.

As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by Alibaba 66:

To exercise any of the rights above, please contact the Alibaba 66 privacy team by email at support@alibaba66.click by clearly stating your request. We will verify your identity before processing any request relating to your personal data.

The Alibaba 66 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18 under any circumstances.

Should we discover that personal data belonging to a child under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data from our records and close the account in question. Parents or guardians who have reason to believe their child has provided personal data to Alibaba 66 without consent are encouraged to contact us immediately via our support email.

From time to time, the Alibaba 66 platform may contain references to services provided by our game suppliers or business partners. This Alibaba 66 Privacy Policy applies only to the platform and services operated directly by Alibaba 66.

If you access third-party websites or services through links on our platform, their privacy practices may differ from ours. Alibaba 66 is not responsible for the privacy policies or content of such third-party websites. We encourage you to read the Privacy Policy of each website you visit separately.

If you have any questions, concerns, or complaints regarding the Alibaba 66 Privacy Policy or how we handle your personal data, please contact us through the following channels:

Alibaba 66 is committed to addressing every privacy enquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.